Returns, Refunds & Complaints Policy for Flower Deliveries in Bracknell
Ensuring Fresh Flowers Every Time
At Flower Delivery Bracknell, we pride ourselves on being a trusted local florist serving households and businesses across Bracknell and nearby areas. Our dedication to quality is reflected in every arrangement, with a special commitment to delivering only the freshest flowers direct to your door. This page outlines our Returns, Refunds & Complaints policy, including our Fresh Flowers Guarantee, damaged-on-arrival process, and how you can report any issues with your order.
Our Fresh Flowers Guarantee in Bracknell
We stand behind the freshness of every bouquet we deliver. Our flowers are carefully sourced and arranged to ensure they reach you in peak condition. We guarantee that your flowers will remain fresh for a minimum of 7 days from the date of delivery, provided they are cared for according to our supplied guidelines. If your flowers wilt significantly or do not remain fresh for this period despite proper care, we will gladly address your concerns under our returns and complaints policy.
Damaged-on-Arrival and Quality Issues
Your satisfaction is our priority. Should your flowers arrive damaged, wilted on arrival, or not to the standard you expect, please notify us on the same day as delivery or at the earliest opportunity. We may require clear photographs of the damaged or unsatisfactory flowers, along with details of the issue, to help us understand and resolve the problem quickly. Our team will assess each case individually and transparently, ensuring a swift resolution.
Refund and Replacement Options
Depending on your situation and our assessment, we offer the following solutions for flowers that do not meet our freshness guarantee or are damaged on arrival:
- Free Replacement: We can arrange for a new bouquet to be delivered to you at the earliest convenience, replacing the original arrangement free of charge.
- Full or Partial Refund: If a replacement is not suitable or possible, we offer a full or partial refund, reflecting the extent of the issue reported and the flowers’ condition upon delivery.
Each case is considered thoughtfully and individually to ensure a fair outcome for every customer. Our aim is always for you to enjoy beautiful, long-lasting flowers, as promised.
How to Make a Complaint
If you would like to make a complaint about your order or our service, we encourage you to contact us promptly with your order details and a clear description of your concern. We recommend sharing supporting photographs if your complaint is related to flower quality or damage. Our customer service team reviews all complaints carefully and will acknowledge your query within one working day. We strive to resolve most complaints within three working days, keeping you updated each step of the way.
Your Trusted Local Florist in Bracknell
As a local business, we deeply value the trust of our Bracknell customers and are committed to going the extra mile to deliver exceptional service and fresh flowers every time. Your feedback and satisfaction are important to us, and we welcome the opportunity to put things right if your experience falls short of our high standards.
Thank you for choosing Flower Delivery Bracknell. We are honoured to serve you and the local community with quality, care, and reliability.
