Bracknell Online Flower Delivery Service Terms and Conditions

Introduction

Welcome to our Bracknell flower delivery website. By placing an order through our online platform, you agree to comply with and be bound by the following terms and conditions. These Terms and Conditions govern your access to and use of our online flower delivery service and apply to all customers in Bracknell and the surrounding areas who order flowers via our website. Please review them carefully before placing your order.

Definitions

Throughout these Terms & Conditions, the terms "we", "us", and "our" refer to the operator of this flower delivery service in Bracknell. "You" and "your" refer to the customer placing an order for delivery through our website.

"Flower Delivery Bracknell" refers to our online flower and gift bouquet business, providing delivery services across Bracknell and neighbouring regions.

Eligibility

To use our online flower delivery Bracknell service, you must be at least 18 years of age and legally capable of entering into binding contracts. By ordering from our site, you warrant that you meet these eligibility requirements.

Service Coverage

Our flower delivery service is primarily available to customers in Bracknell. In addition, we may deliver to nearby areas at our discretion. If you are unsure whether your postcode is within our delivery range, please consult the delivery coverage information at checkout or contact us for confirmation before ordering.

The Order Process

Ordering flowers online with us is straightforward:

• Step 1: Browse our flower arrangements and select your preferred bouquet or floral gift.
• Step 2: Choose delivery date and, if required, specify delivery address details and any special instructions.
• Step 3: Review your order in the cart and proceed to secure online checkout.
• Step 4: Enter payment and billing information, confirm your order, and submit.
• Step 5: Upon payment, you will receive an order confirmation number and summary via the website and, where possible, by email notification.

Please ensure all contact and delivery information provided is accurate. We are not liable for orders undelivered or delayed due to inaccurate information supplied by you.

Product Availability and Substitutions

All floral products and arrangements are subject to availability. In rare cases it may be necessary to substitute certain flowers, containers, or packaging materials. We will always attempt to maintain the style, value, and colour theme of the selected arrangement. Substitutions will only be made where necessary to fulfil your order. By ordering, you acknowledge and accept possible substitutions, particularly during peak seasons or due to factors outside our control.

Pricing

All prices listed on the website for flower delivery Bracknell are stated in pounds sterling (£) and include VAT where applicable. Delivery charges are clearly displayed prior to completion of your purchase and may vary depending on delivery address and timing. We reserve the right to change prices at any time; however, prices confirmed at checkout when placing your order will not be changed for that transaction.

Payments

We accept payments via major credit and debit cards, as displayed at checkout. Payment is required in full at the time of order submission. Our payment processing partner uses secure and encrypted connections to process transactions. No order will be processed or dispatched until payment has been received and cleared. Any failed or unconfirmed payment may result in delay or cancellation of your order.

Order Confirmations

Once you complete your online order and payment is successfully processed, you will receive an on-screen order confirmation and, where possible, a confirmation email summarising your order details. This confirmation serves as your contract and acknowledgment of these Terms and Conditions.

Delivery Policy

We provide flower delivery Bracknell and to nearby areas on the date selected at checkout, subject to order cut-off times and availability. While we will make every effort to ensure your order is delivered on the requested day, we cannot guarantee specific delivery times. Same-day or next-day delivery may be available for qualifying orders placed before our published cut-off. If the recipient is not available at the delivery address, we may attempt to leave the flowers with a neighbour, at a secure location, or contact you for further instructions. Full details of our delivery processes and limitations are provided on the website and during checkout.

Delivery dates may be affected by factors beyond our control, such as extreme weather or transportation problems. We shall not be liable for delays caused by such external factors but will make reasonable attempts to update you and resolve issues where possible.

Cancellations and Amendments

If you wish to cancel or amend your flower delivery order, you must contact us as soon as possible after placing your order. Cancellations or changes can only be guaranteed before processing and dispatch commence. Please note that, due to the perishable nature of flowers and the personalised nature of arrangements, cancellation rights may be limited under the Consumer Contracts Regulations once we have started preparing the order.

For orders cancelled prior to processing, a full refund will be issued to your original payment method. Orders already prepared, dispatched, or delivered are ineligible for cancellation or amendment. In the event of any error or need to amend incorrect delivery details, please notify us immediately; we will do our utmost to accommodate changes, subject to time and feasibility. We are not liable for failed delivery due to late notification of amendments or cancellations.

Returns and Refunds

Our goal is for all customers to be delighted with their flower delivery Bracknell. Due to the perishable and bespoke nature of flowers, returns are not generally accepted. If you are not satisfied with your order due to damage, quality concerns, or incorrect items delivered, please contact us immediately within 24 hours of receipt. We may require photographic evidence and, if appropriate, we will offer a replacement or refund at our discretion. Claims made after 24 hours of receipt may not be accepted.

Liability and Disclaimer

We make every effort to deliver fresh flowers and high-quality arrangements as described on the website. Our total liability for any claim relating to an order is strictly limited to the purchase price paid for that order.

We will not be liable for any loss, damage, costs, expenses, or other claims resulting from events or causes beyond our reasonable control, including, but not limited to, delays in delivery, non-availability of products, mis-delivery due to incorrect address or recipient absence, or issues arising from necessary product substitutions.

Nothing in these Terms should be interpreted as excluding or limiting liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded by law.

Customer Responsibilities

You are responsible for ensuring that recipient details and delivery information provided are complete and accurate. If an order is delivered to the given address and acceptance is not possible due to inaccuracy or absence, we will make reasonable attempts to contact you, but additional charges may apply for redelivery. Orders delivered as per provided details will be considered completed.

Intellectual Property

All content on our online flower delivery Bracknell website—including product photos, descriptions, company name, logos, and design—remains our intellectual property. You may not reproduce, copy, or exploit any website content for commercial purposes without written consent.

Privacy Policy

We treat your personal information and privacy with the utmost care. Please refer to our Privacy Policy, available on the website, for details regarding how your data is collected, used, and protected.

Changes to Terms and Conditions

We reserve the right to amend or update these Terms & Conditions at any time. Any changes will be posted on this page and dated accordingly. It is your responsibility to review these terms regularly before placing new orders. Orders placed are subject to the terms in force at the time of ordering.

Severability

If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

Governing Law

These Terms & Conditions and any disputes or claims arising in connection with their subject matter are governed by and construed in accordance with the laws of England and Wales. Any contractual disputes will be subject to the non-exclusive jurisdiction of the English courts.

Applicability

These Terms & Conditions apply to all customers of our online flower delivery Bracknell service, including those in Bracknell and its surrounding areas. By placing an order, you acknowledge your agreement to be bound by these terms, regardless of your place of residence or delivery.

Contact

If you have any questions about these Terms & Conditions, please refer to the "Contact Us" section on our website for methods of communication. We are committed to providing excellent customer service for all of your flower delivery needs in Bracknell and beyond.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bracknell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bracknell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.